General FAQs

---

Fee‑for‑service means you pay for your care at the time it’s provided. We do not bill your insurer directly. You pay us, we provide a receipt, and if you want to use insurance later, you can submit the super-bill for out‑of‑network reimbursement. A colleague at another practice once summarized the process this way: you show up, you pay your bill, you send your insurance a bill, they send you a refund. This model offers more control, flexibility and privacy.

Many families prefer FFS because it avoids delays and uncertainties associated with insurance approvals, allows for more personalized care without time limits, and keeps diagnoses private. If your plan has a high deductible or limits psychological testing, paying directly can save you time and frustration.

Our pricing is straightforward and transparent. The initial intake session is $250, standard

ongoing therapy sessions (60 minutes) are $200, and shorter 45‑minute sessions are $165. Comprehensive neuropsychological testing and assessment varies with the complexity of the case and the time required. These evaluations generally range from $1 500–$4 000 and include the intake session. Through the end of February we are offering 20% off the cost of assessments, so you can take advantage of a reduced rate if you schedule soon. After we meet and determine what testing is needed, we provide a specific quote so you know the cost before committing. We understand that paying for mental health services can feel daunting; please let us know if cost is a barrier. We’ll work with you to find a plan that fits your situation.

We accept major credit cards, debit cards, health savings accounts (HSA) and flexible spending accounts (FSA), and CareCredit. CareCredit is a healthcare credit card that allows you to finance services and make monthly payments. We’re happy to explain how it works and help you estimate what you might pay.

Yes. We provide a superbill—a detailed receipt with diagnosis and procedure codes—that you can submit to your insurer. You pay us up front, send the superbill to your insurer, and they reimburse you according to your out‑of‑network benefits. Each insurance plan is different, so we encourage you to check your policy for details. Services like Mentaya can also submit claims on your behalf and follow up with insurance for a small fee.

If you plan to seek reimbursement, check whether your plan requires preauthorization for psychological services. Preauthorization is approval from your insurer before services occur. If it is required and not obtained, your insurer may deny the claim. If preauthorization is needed, we will provide the clinical paperwork you need to submit; however, you must initiate the request with your insurer.

Insurance coverage for out‑of‑network services is often subjective, and some carriers reimburse only a certain number of hours. If your claim is denied or only partially reimbursed, you can usually appeal within a specific timeframe. Appeals must be filed by you or your legal guardian. We will support the process by providing clinical documentation or letters as needed. Mentaya and similar services can also handle appeals for you.

A first appointment can feel intimidating. During our intake session we will discuss your concerns, gather background information (such as developmental history, medical and educational records), and identify your goals. For children and adolescents, we may request questionnaires from parents or teachers. This appointment helps us determine whether therapy, testing, or both are appropriate and allows you to ask questions about the process.

Standard therapy sessions are 60 minutes, and we also offer 45‑minute sessions for greater flexibility. Neuropsychological assessments typically involve several hours of testing across one or two days and may include questionnaires completed by parents, teachers or other caregivers. We aim to have your written report ready about one week after your feedback session, reflecting our goal of a quick turnaround. You will have a feedback session to discuss the results, answer questions and outline next steps. The length of therapy varies depending on your goals and needs; occasional sessions for a specific issue may differ from ongoing therapy.

Yes. We offer both in‑person and telehealth appointments when appropriate. Genesis Clinical Services is PsyPact accredited, meaning we are licensed to provide telepsychology services in more than 40 PsyPact states. Telehealth sessions are provided through a secure, HIPAA‑compliant platform; state licensing restrictions require that you be located in a participating PsyPact state at the time of the session. We see clients across the lifespan—children, adolescents and adults—for therapy and neuropsychological evaluations. For very young children, we often work closely with parents and may recommend developmental specialists as needed.

Because appointments are reserved exclusively for you, we ask for at least 24 hours’ notice if you need to cancel or reschedule. Missed or late‑cancelled appointments are billed at the full session rate and are not reimbursable by insurance. If an emergency arises, please let us know as soon as possible so we can discuss options.

Absolutely. We follow all federal and state privacy laws, including HIPAA, to protect your confidentiality. Conversations with your clinician and the contents of your records are private and cannot be released without your written consent except in rare circumstances required by law (for example, if there is a risk of harm). If you submit a superbill to insurance, your diagnosis and service codes will become part of your insurance record. We store records securely and use them only to support your care.

We do not offer a formal sliding scale for new clients, but we are committed to making care accessible. Options include shorter sessions at a lower rate, CareCredit financing, flexible payment plans, and occasional scholarships through community foundations. If your financial situation changes during the course of therapy or testing, please discuss it with us. We will do our best to accommodate your needs.

Once testing is complete, we schedule a feedback session to review the results and provide a comprehensive report. The report will include diagnoses (if applicable), a summary of strengths and challenges, and individualized recommendations for treatment, school accommodations, or other supports. We aim to deliver your finalized written report about one week after the feedback session. We can coordinate with physicians, schools or other professionals at your request and may refer you to specialized services when appropriate. Follow‑up therapy sessions are available to address concerns identified in the evaluation.

To schedule an appointment, call our office or complete the contact form on our website. Our intake specialist will gather basic information about your needs and availability and match you with the appropriate service. We strive to offer convenient appointment times, including some evenings, and maintain short wait lists so you can begin care promptly.

Genesis Clinical Services is built for efficiency without sacrificing quality. We specialise in neuropsychological testing and tailored therapy. Our strengths include short wait times, quick turnaround for reports, and individualized assessments and interventions. Every report is written by the clinician—not a template—and is tailored to the individual’s circumstances. From the moment you walk through the door, you’ll find a warm environment that feels more like a community than a clinic. Our space has comfortable waiting areas and friendly staff who put clients at ease. Behind the scenes, we invest in advanced tools and ongoing training so our assessments are cutting‑edge, and our support staff manages logistics so clinicians can focus on you.

From your first visit, you’ll be greeted warmly and shown to a comfortable waiting area. We’ve created spaces suited to kids, teens and adults—quiet spots to relax and engaging corners for children. It’s these small touches that transform your visit into a positive experience. We aim to start sessions on time and provide clear directions about next steps.

Fee‑for‑service may be a good fit if you value transparency, privacy and a streamlined experience. It frees you from insurance restrictions and allows you to control how your information is shared. If you’re still unsure, talk to us. We’ll help you weigh your coverage, cost concerns, and the type of care you’re seeking so you can decide what’s best for you or your child.